Eric Gruden
Vice President of Client Services
Eric Grunden spent nearly two decades in healthcare project management and administration before becoming Greenway’s client services vice president in 2004. For Greenway, he directs the implementation, training and deployment “go live” of the company’s range of technology solutions for a diverse customer base of nearly 30,000 providers in far-reaching specialties and practice settings.
“I’ve worked in this industry for a long time and see many organizations give lip service to customer care, but Greenway truly believes it. Don’t get me wrong, we are not perfect and have our share of struggles, but what sets us apart is the fact that we always make it right.”
No lip service that, as Grunden’s team has realized an unprecedented set of customer survey-driven industry KLAS awards in recent years: in three different categories in 2008 and 2009, and nine overall since 2004.
As a married father of two, Grunden perfects a fair amount of customer service at home, and is so sympathetic to service it’s been said he never sends back a suspect meal.
Here he blogs on trends and innovations in healthcare delivery models and customer expectations.
I’ve been asked if Greenway can send and receive information in HL7 format. Can you answer me, so that I can relay the information? We use GE’s Centricity Perinatal System for L&D, Nursery and NICU. Would love to have our prenatal records come over from our OBGYN’s offices. Currently we get them on a jump drive. Also is Greenway site taylorable? The Prenatals records are very long…… up to 16 pages, much of it white space and the information is not in the order we “think”. We are an HCA facility and are looking for a data base swap later this year which would be a good time to incorporate the Prenatals. Thanks.