Superhero Super-Users

As you may or may not know, I am the proud father of two great boys – Jack & Chase (aka Thunder & Lightning).  If you are a parent of a boy between the ages of six and 12, you will definitely understand what I mean when I say, “Superheroes are alive and well.”  This past summer I invested a considerable amount of money in the local movie theaters seeing some instant classics such as Thor, X-Men: First Class, The Green Lantern and Captain America. (You might even consider Transformers: Dark of the Moon too).  Now, don’t get me wrong, I am still a kid at heart and love a good superhero popcorn flick as much as the next guy, but my boys take it to a new level.  You can count on a reenactment of one of the epic battle scenes to play out every night right there in our den; and of course, the hero ALWAYS wins.  We have all the shirts, Happy Meal toys, stickers, theme songs, Lego creations and PJs associated with each and every hero.  And my wife and I love every minute – it is truly one of life’s greatest joys being a parent.

With all of this summer’s superhero attention, it has somehow made its way into some of our customers’ offices.  As you can see from the pictures below, they too, have caught superhero fever! And yes, before you all email me at once, I realize Darth Vader is NOT a hero in the truest since of the word, but you get my point.

So what does any of this have to do with service or implementing mission critical software you ask?  That’s easy – all practices need a superhero super-user!

Let me put it another way; for a business to invest thousands of dollars in software, hardware and services, and then NOT invest in making one of their employees a super-user is a mistake.  No matter how much training you invest in or how much ongoing support you contract for, you still need a “go-to person” for the day-to-day operations.  Now they don’t necessarily need to be faster than a speeding bullet! More powerful than a locomotive! Able to leap tall buildings in a single bound! But they should have some “super-human” characteristics.  To name a few: determination, courage, dedication, selflessness, perseverance and loyalty.  All of these traits are needed to lead a practice through the transition of an electronic health record. They will need determination to make the project a success, have the courage to face staff members who resist the change, persevere through the challenges with the project team and remain loyal to the business through it all.

Those that take on this role are superheroes in my book!

So if you are in the midst of implementing any mission critical solution – call on your superheroes!

Thanks and God Bless,

E

Follow me on twitter @EGrunden

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